Terms & Conditions

Welcome to Happy Pets Napa!

These terms and conditions outline the rules and regulations for the use of Happy Pets Napa Website, located at https://happypetsnapa.com.

By accessing this website, you accept these terms and conditions. Do not continue to use Happy Pets Napa if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Happy Pets Napa, you agree to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Happy Pets Napa and/or its licensors own the intellectual property rights for all material on Happy Pets Napa. All intellectual property rights are reserved. You may access this from Happy Pets Napa for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Happy Pets Napa
Sell, rent, or sub-license material from Happy Pets Napa
Reproduce, duplicate or copy material from Happy Pets Napa
Redistribute content from Happy Pets Napa

By booking our services or using our website, you agree to these Terms & Conditions, designed to ensure a seamless and joyful experience for your beloved pets while away for a few hours, business trip, or much anticipated vacation!

1. Services Overview

We provide tailored pet care services which includes pet sitting and pet care.

Specific services will be detailed in your personalized Service Agreement, which supplements these Terms & Conditions.

2. Booking and Reservations

2.1 Booking Process

All bookings must be confirmed in writing via our booking form
Services are subject to availability and confirmation
We recommend booking as soon as you know your dates

2.2 Service Agreement

A detailed Service Agreement will outline specific services, timeline, and requirements
Both parties must agree on dates and confirmation of services before any services commence
Any changes to services must be agreed upon in writing

3. Payment Terms

3.1 Deposit and Payment Schedule

A non-refundable deposit of 50% is required to secure your booking if not paying in full.
The remaining balance is due 7-14 days prior to start of care date
Late payment may result in service cancellation without refund

3.2 Payment Methods

All prices are in USD and include applicable taxes unless otherwise stated

3.3 Additional Costs

Additional services requested outside of pet care may incur extra charges
Travel fees may apply from our base location of Napa city limits, including any tolls if applicable
For hotel stays, additional charges may apply including:
- Travel expenses (lodging, meals, parking fees)
Emergency veterinary costs, if required, are the client's responsibility

3.4 Holiday Rate

High demand for pet-sitting services occurs during the holiday season. Stays that include any of the following dates will be additionally priced according to the service being provided. Any dates further in advance not listed will be updated at the time of inquiry.

Aug 29, 2025 - Sep 1, 2025
Nov 27-30, 2025
Dec 24, 2025 - Jan 1, 2026
Jan 16-19, 2026
Feb 13-16, 2026
May 22-25, 2026
Jun 19-21, 2026
Jul 3-5, 2026
Sep 4-7, 2026

3.4 Extended Care Rate

At times, delays can happen and a two hour grace window is provided. The following rates apply in addition to agreed upon return or end time.

2-8 hours = 50% daily rate
8+ hours = 100% daily rate

4. Cancellation and Refund Policy

4.1 Client Cancellations

Cancellations must be submitted in writing
Cancellations more than 7 days before care: deposit forfeited, remaining balance refunded
Cancellations 7 days or less: deposit forfeited and 50% refund for the first 7 cancelled days, then 100% refund on remaining days after that

4.2 Service Provider Cancellations

In the unlikely event we must cancel, a full refund will be provided
We will assist in finding alternative pet care arrangements to the absolute best of our abilities.

5. Client Responsibilities

5.1 Pet Information and Documentation

Provide accurate, complete information about your pet's health, behavior, and special needs
Disclose any behavioral issues, anxiety triggers, or medical conditions
Provide emergency veterinary contact information

5.2 Pet Preparation

Ensure pets are well-groomed and clean before service
Provide all necessary supplies (leashes, carriers, food, medications, comfort items)
Complete any recommended training or preparation activities

5.3 Communication

Maintain open communication regarding any changes to care plans
Notify us immediately of any changes in pet health or behavior

6. Our Responsibilities and Service Standards

6.1 Professional Care

Provide experienced, trained pet handler(s)
Follow all safety protocols and best practices

6.2 Emergency Procedures

In case of pet medical emergencies during time of care:

Maintain contact with local veterinary services

I will contact your designated emergency contact immediately
Share only essential medical information with veterinary professionals as needed
Maintain professional discretion throughout any emergency response
Document any incidents confidentially and provide you with complete reports

7. Independent Contractor Protocols

When working with carefully selected independent contractors to assist with your pet care services, they are required to:

Maintain discretion and professionalism at all times
Use only essential information needed to provide quality pet care
Follow the same privacy standards that govern my direct services

All contractors understand their obligation to protect your privacy and maintain professional discretion throughout time of care. However, each independent contractor operates as a separate business entity, and I am not responsible for their individual actions, decisions, or any breaches of their confidentiality obligations. While I carefully vet all contractors, their compliance with privacy standards and any liability for their conduct remains their individual responsibility.

8. Liability and Risk Acknowledgment

8.1 Limitation of Liability

Our liability is limited to the total amount paid for services
We are not responsible for pre-existing health conditions or behavioral issues
We are not liable for normal pet behaviors (shedding, accidents, etc.)

8.2 Force Majeure

We are not liable for service disruptions due to circumstances beyond our control including:
- Severe weather, natural disasters
- Pet illness or emergency
- Government regulations or restrictions

8.3 Pet Behavior

Clients acknowledge that animal behavior can be unpredictable
We reserve the right to remove pets from service if they pose a safety risk
Clients are responsible for any damage caused by their pets

9. Indemnification

You agree to indemnify and hold harmless Happy Pets Napa, its employees, and contractors from any claims, damages, or expenses arising from:

Your pet's behavior or actions
Failure to provide accurate information about your pet
Failure to follow our recommendations or instructions
Any violation of these Terms & Conditions

12. Privacy and Photography

12.1 Privacy

We respect your privacy and will not share your personal information
We may take photos for our portfolio

12.2 Media Usage

By engaging our services, you grant us permission to use non-identifying photos for marketing purposes
You may opt out of photo usage by notifying us in writing

13. Third-party Services & Vendor Relationships

My website or communications may include references to third-party services, payment processors, venues, hotels, or vendor partners, each with their own privacy policies and terms and conditions, for which I am not responsible. While I carefully select partners who maintain professional standards, I cannot control or guarantee the privacy practices of external venues, photographers, or other vendors.

When coordinating with vendors, I ensure they understand the importance of maintaining appropriate discretion and professionalism regarding client information. However, any direct interactions you have with these third parties, or any information they collect independently, falls under their respective privacy policies and terms of service, not mine. I encourage you to review the privacy practices of any vendors or venues.

14. Intellectual Property

All content on our website and in our materials is the property of Happy Pets Napa. You may not reproduce, distribute, or use our content without explicit written permission.

15. Dispute Resolution

15.1 Initial Resolution

We encourage direct communication to resolve any concerns
Written complaints should be submitted within 15 days of service

15.2 Legal Proceedings

Should any dispute be unresolved, mediation will take place under laws of Napa, California.

16. Modifications and Updates

We reserve the right to update these Terms & Conditions
Continued use of our services indicates acceptance of updated terms

17. Severability

If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms & Conditions or our services:

info@happypetsnapa.com

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.